IT Technician



Posted on 13 March 2014

WWF is one of the world's largest and most respected independent conservation and environmental organizations, with almost 5 million supporters and a global network active in more than 100 countries. Our mission is to stop the degradation of the earth's natural environment and to build a future in which we all live in harmony with nature, by conserving the world's biological diversity, ensuring that the use of renewable natural resources is sustainable, and promoting the reduction of pollution and wasteful consumption.

Our work is challenging and exciting and we love what we do. To join our team you need to be brilliant at what you do, passionate, results-orientated and have a positive attitude.

Responsibilities:

- Desktop support:
  • Hardware, Software & User support
  • Installing and configuring new hardware and software.
  • Helpdesk support: Logging, addressing, escalating and troubleshooting any reported problems. - Answering technical queries and dealing with often frustrated users.
  • Applying operating system updates, patches, and configuration changes.
  • Provide support for scheduled resource usage i.e. Video Conferencing, Voice recorders, conference phone etc.
  • Remote support for Satellite users and offices

- Server support:
  • User and Group maintenance: Adding, removing, or updating user account information, resetting passwords, etc.
  • Administrate server folder and service access security.
  • Responsibility for documenting the configuration of the system.
  • Analyzing system logs and identifying potential issues with computer systems.
  • Applying operating system updates, patches, and configuration changes.
  • Introducing and integrating new technologies into existing server environment
  • System performance tuning
  • Applying operating system updates, patches, and configuration changes.

- Communications infrastructure support: Administrate Voice , Data and Video Communication systems.

- Printer & copier support.

- Performing routine audits of systems and software.

- Performing Daily backups.

- Ensuring that the network infrastructure is up and running

- Manage Cloud and Intranet User account setup

Competencies/Skills Required:
  • Qualification: MCSE
  • 2-3 years working experience in a Microsoft Server 2008 environment
  • Active directory, Group policy experience essential
  • Pastel and VIP server experience advantageous
  • User technical support experience
  • Ability to work under pressure
  • Ability to multi task
  • Good general administrative skills
  • Good communication & interpersonal skills
  • Good time management skills

Further Information:

To apply please click here and also attach a detailed CV and covering letter fully motivating why you should be appointed, together with the names, current e-mail addresses and telephone numbers of three relevant references. Applications close on 27 March 2014.

WWF seeks to promote diversity among its staff. Candidates who have not received a response within three weeks of the closing date are kindly requested to assume that their application has not been successful in this instance. WWF-SA reserves the right not to fill this position.